Our agents come in contact with your potential customers therefore we ensure we have top quality agents available for you.
Our agent hiring process begins with a multi interview vetting process and extensive background check.
They then go through a 10 day training process which includes written, presentation and voice training, followed by a final exam . All before we put they make one call.
During their first few days, they sit side by side with a supervisor to get live critique, evaluation and positive encouragement.
We have more than 150 telemarketing agents ready to reach out on your behalf. However, that doesn’t mean that we don’t value small teams. Each team of 8 agents is managed by a team lead, who supervises and evaluates their performance on an hour by hour basis.
We have both Onshore and Offshore agent centers to fit within any customer’s timezone, budget and needs.
Our extensive “Agent Ranking System” evaluates agents on all of their campaigns. With our 14 point grading systems, we cover things such as productivity, quality assurance, communication and many more. This gives us a precise understanding of which agents will preform best in what industries.